Technical & Infrastructure Management

These pages have been developed for network support & development staff in Universities & Colleges across Scotland.
For further information about any of the items included call the RSC's Information Helpdesk on 0141 585 0022 or contact
Mark Clark at the RSC.

Regionalisation & Shared Services publications (PDF format)

HEIDS Shared IT Services Study July 2011
Scottish Government: Putting Learners at the Centre
Scottish Governmet: Review of ICT Infrastructure in the Public Sector (McClelland)
Scottish Government Responce to the McClelland Review of ICT Infractructure
Scottish Funding Council: College Regionalisation Proposals for implementing

Technical Documentation & Guidance notes (JANET publications)

• Guidance Notes
• Technical Guides

JANET Services (Joint Academic NETwork)

• JANET Text, the bulk SMS texting service
• JANET Video Conferencing over IP

New Building & Infrastructure Refurbishment Support

• New Build projects & IT Networks

Network Performance Monitoring + Protocol Analysis

• Clydenet performance monitoring (netsight)
• Campus network monitoring tool (MRTG for free)
• Protocol Analyser Wireshark (open source)
• Campus data network health check (& short term equipment loan service)

Identity Management

• Federated Access Management (FAM)
• Check out our video podcasts on FAM (requires iTunes)

Infrastructure Management

• SharePoint Forum (Microsoft)
• Moodle Hosting
• Mr Moodle Event at Glasgow University (video)
• SQL tutorials

Access and Inclusion - Technical Staff

For learners with particular access needs, technical support can make the difference between accessing the curriculum or being largely excluded. It is possible to improve accessibility without major investments of time or money For more information follow this link